Naumen SMP

Naumen SMP is a mobile service management platform that empowers your team to work efficiently from anywhere. Whether you're a support engineer, field technician, manager, or end user, this app transforms how you handle requests, tasks, and approvals directly from your smartphone.

For support staff and field engineers, Naumen SMP streamlines every aspect of on-site work. Register and manage requests without returning to the office, update statuses and assign responsibility in real time, and attach photos or documents captured directly from your phone's camera. The integrated geolocation feature helps you build optimal routes to client locations and service objects, while a barcode scanner lets you monitor and inventory equipment efficiently. You'll also track work time records accurately and receive push notifications for critical updates—ensuring nothing falls through the cracks.

Managers gain complete visibility into team workload and productivity. Initiate new tasks, participate in approval workflows by commenting on decisions, and subscribe to requests from key customers to stay informed at all times. This level of oversight helps you allocate resources smartly and respond to business priorities instantly.

End users benefit from a simple interface to create requests and monitor progress. Access detailed information through comments, consult the knowledge base for self-service solutions, and provide feedback to continuously improve service quality.

What sets this platform apart is its deep adaptability. Processes can be customized to match your specific business requirements without requiring programming expertise. The interface configures easily—add objects, adjust parameters, and enable new workflows on the fly. Even when internet connectivity drops, you can view previously opened request cards, add comments, and execute certain actions offline, syncing automatically when you reconnect.

Multiple account support means you can rapidly switch between different external IT systems from a single app, eliminating the friction of managing separate applications.

With full-text search across requests and supporting materials, comprehensive mobile functionality, and offline-capable workflows, Naumen SMP delivers the flexibility and power that modern service teams need. Whether you're managing complex field operations, approving critical decisions, or simply tracking your service request, this app adapts to your role and your processes.

Note: Naumen SMP requires connection to a Naumen Service Management Platform server running the Mobile Client module. The recommended server version is 4.11.0.7 or higher for optimal performance.